FAQs
1. Can you customize a new product?
Yes, we are manufacturer, OEM and ODM are acceptable. Custom service is our advantage. Please send us a picture or sketch of the product, then we’ll make a design firstly. After your confirming the design, we'll quote you best price.

2. Can we change the size and color based on the original design?

Yes, for most inflatables, size and color can be changed. Please contact us for specific inflatables to change details.


3. What kind of guarantee you give?
It depends on different kinds of inflatables, normally, one or two years guarantee. Many inflatables can work for a few years. If one inflatable doesn't work in the guaranteed time we'll repair it or give you a new replacement.


4. How to repair inflatables?

Normally, inflatable photo booth, bouncy castle, PVC tarpaulin material water games can be used more about 3 years. TPU, PVC material Bubbles can be used for about half year.
If it is damaged, you can use the glue and material to repair it. We give you extra repair kit (glues, material, zipper lubricant, etc) for repair, shipping with ordered inflatables together.

5. Your inflatables, blowers have passed CE, UL certification?
Yes, most of inflatables have CE, UL, SGS certification and related test report.


6. Your blowers/pumps meet CE, UL requirements? Does the plug suitable for our country use?
Yes, all of our blowers/pumps have passed CE and UL certification.
We have blowers/pumps with different plugs for US, UK, Australia and European use.


7. How long is the production time?
Our regular producing time for several pcs inflatable game is 5-9 days after payment. As custom inflatables, big inflatables or many inflatables, it take about 15-20 working days. Please contact us for special time.


8. How long is the shipping time?

We ship goods via international express (DHL, UPS, Fedex, TNT, EMS), air or sea. DHL takes about

3-5 days to North American, Australian and European countries. UPS, Fedex, TNT, EMS takes 2-3 days longer. Shipping by air takes about 5-8 days to destination airports. Big airports takes a little shorter. Shipping by sea takes about 15-32 days to different seaports.


9. Can I use my own forwarder?
Yeah, of course. After production, you could ask your forwarder to take delivery from our factory or we ship goods to them.

10. Can you write low parcel value on invoice? How much is the duty?
Yes, we’ll help you to write a low parcel value on Commercial Invoice. So you pay a little or free customs fees.
It depends on different countries. Different country pay different customs fees.
In US, parcel value of goods is lower than US$500, free customs fees.
In Australia, parcel value of goods is lower than 1000AUD, free fees.
In many European countries, low parcel value goods also pay a little customs fees.


11. How to clean inflatable games?
Just use soap and water. Do not use any kind of solvents.

12. How can we store inflatables?
Firstly, pack inflatables well.
Secondly, put inflatables in cartons or bags.
Thirdly, it’s better to place bags/cartons in a clean and airy place for good maintenance of inflatables.

14. Can you give me a discount?

If your order quantity is large, we'd like to give you a favourable discount.

Besides, FREE blower/pump for new customers.


15. How do I order? How do I pay?
  • After confirming product details, we’ll send you a Proforma Invoice (including product specification, production & delivery time, payment term, bank account, etc) for confirmation.
  • You could pay 50% down payment to start production and 50% balance before delivery. After payment, please send us a copy of bank receipt, so we could confirm the payment and arrange production ASAP.
  • After production, we’ll send you final product photos to confirm, then arrange delivery, also give you tracking No. or Bill of Lading for shipment follow up.


16. Can I pay via credit card or Paypal?

We accept pay via Paypal in the case that you choose to ship via express or air shipment. If your Paypal account is connected to your credit card, pay via credit card is OK.

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